| |
Column A |
|
Column B |
|
1
|
If you want to complain,...
|
A
|
…answer all your letters immediately. |
|
2
|
When the ownership of a company changes... |
B
|
…avoid cash flow problems. |
|
3
|
If you sell direct from the factory to the customer... |
C
|
...be afraid of asking difficult questions. |
|
4
|
To negotiate effectively it is essential to... |
D
|
...book early. |
|
5
|
If you are going to visit Japan... |
E
|
...include your CV. |
|
6
|
After telephone calls in English it's often a good idea to... |
F
|
...introduce a flextime system. |
|
7
|
When you apply for a job... |
G
|
...keep large amounts of stock. |
|
8
|
It is essential in running a small business to... |
H
|
...make sure you take plenty of business cards. |
|
9
|
If you are going to work exclusively with one supplier you should... |
I
|
...negotiate special discounts. |
| 10 |
Make sure you have more than 100 in your account or you will have to... |
J
|
...pay bank charges. |
| 11 |
Never let correspondence accumulate:… |
K
|
...put a penalty clause in the contract. |
| 12 |
It is uneconomical to... |
L
|
...send a fax to confirm the discussion. |
| 13 |
To make sure the job is finished on time... |
M
|
...the handover period is always difficult. |
| 14 |
If you phone New York after 6 pm... |
N
|
...the calls are at a cheaper rate. |
| 15 |
If you are going to ask your boss for a rise,... |
O
|
...understand the other side's point of view. |
| 16 |
One way to increase productivity in an office is to... |
P
|
...wait until he's in a good mood. |
| 17 |
If you want a flight at Christmas,... |
Q
|
...write to the manager. |
| 18 |
If you want to find a solution to the problem you mustn't... |
R
|
...you can cut out the middleman. |
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